Return Policy
Thank you for shopping with Exoticpetcoltd We want you to be completely satisfied with your exotic pet purchase. However, we understand that sometimes returns are necessary. Please take a moment to review our return policy to ensure a smooth process if you need to make a return.
General Return Policy
At Exoticpetcoltd, we take great care in ensuring the health and well-being of our exotic pets. Due to the nature of live animal sales, we do not accept returns or exchanges for live animals. Once an exotic pet is sold, it becomes your responsibility. However, we are committed to assisting you if any concerns arise post-purchase. Please read the following for more detailed information on returns:
Return Policy for Supplies and Accessories
We offer a 30-day return policy on all non-living products, including pet supplies, accessories, and equipment, provided they meet the following conditions:
- Unused and in Original Condition: The item must be unused, undamaged, and in its original packaging with all tags, instructions, and accessories intact.
- Proof of Purchase: A receipt or proof of purchase is required to process any returns or exchanges.
- Return Process: To initiate a return, please contact our customer service team at [email/contact] with your order number and reason for return. Our team will guide you through the return process.
- Return Shipping Costs: Return shipping costs are the responsibility of the customer unless the item was defective or damaged upon arrival. If the return is a result of our error, we will cover the return shipping costs.
- Restocking Fees: A restocking fee of [XX]% may apply to returned items if the product is opened or shows signs of use.
Defective or Damaged Items
If you receive a defective or damaged item, please contact us immediately (within 48 hours of receipt). We will provide instructions on how to return the item for a replacement or full refund. We may request photos of the damage for quality assurance purposes.
Live Animal Purchases
As live animals are highly sensitive and require proper care, we cannot accept returns on live animals under any circumstances. However, we are here to help if you experience any challenges with your new pet. We encourage you to review care instructions and reach out to our support team for guidance.
Important: If your pet shows signs of illness or distress upon arrival, please contact us within 24 hours for assistance. Our team will assess the situation and provide guidance on how to best address any health concerns.
Exotic Pet Care Guarantee
We offer a [7]-day health guarantee for your exotic pet. If your pet shows signs of serious health issues within [5] days of arrival, we will assist with finding a solution, whether that’s medical advice or, if necessary, a replacement (depending on availability and circumstances).
Non-Returnable Items
- Live animals
- Customized or personalized items
- Sale or clearance items
- Gift cards
Refunds
Once we have received and inspected your return, we will notify you via email about the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days (usually 7–10 business days).
Contact Us
If you have any questions about returns, our policy, or anything else, please don’t hesitate to reach out to our customer support team at:
Email: info@exoticpetcoltd.com
Phone: +1 719-357-9832
Address: 111 avenue street Los Angeles California 90012 United States
Thank you for choosing Exoticpetcoltd. We value your business and are committed to ensuring that your experience with us is a positive one!
